We want you (and your pet) to be completely happy. If something isn't right, we'll make it right — quickly and painlessly.
Full refund or exchange within 30 days of delivery.
Items must be unused, in original packaging, and in resalable condition.
Return shipping is free — we provide a prepaid label.
Refunds processed within 5–7 business days to original payment method.
Exchanges subject to availability.
Discount-purchased items refunded at price paid, not retail.
Clearance/final-sale items cannot be returned.
All auction items are final sale. No returns or exchanges.
Auction pricing is set by competitive bidding — returns/refunds not available.
Damaged or defective items: contact within 48 hours with photos.
Damaged items replaced or refunded at our discretion.
Losing bid holds auto-release within 1–3 business days via PayJunction.
Winning bid captures are non-reversible once shipped.
Unopened cases returnable within 14 days. Wholesale terms apply.
Unopened sealed cases: full refund minus return shipping within 14 days.
Opened/partial cases cannot be returned.
250+ unit orders require RMA number before return shipping.
Custom-ordered sizes/configurations are final sale.
Net-30: returns must be initiated before invoice due date.
Damaged shipments: report within 72 hours with photos.
Personalized items cannot be returned. We guarantee our craftsmanship.
Custom engraved items are made-to-order and cannot be returned/exchanged/refunded.
Digital proof sent for approval before engraving — once approved, order is final.
Our errors (misspelling, wrong design, wrong size) remade at no cost.
Defective engraving (smudged, misaligned): contact within 14 days for free replacement.
Low-resolution customer images that engrave poorly are not covered.
Fill out the form and we'll email your prepaid label within 24 hours.
Enter your return reference number to check status.
Enter your reference number above to see real-time status.
Standard: 30 days. Memorial wholesale: 14 days for unopened cases. Auction and engraved items are final sale.
No. Standard purchases get a free prepaid label. Wholesale returns: shipping at buyer's expense.
Yes, for standard purchases. If the item is out of stock, we issue a full refund.
Contact within 48 hours (auction) or 14 days (all other) with photos. We'll replace or refund.
5–7 business days after we receive and inspect the item. Additional 3–5 days for bank processing.
Yes. Gift returns are issued as Silicute store credit.
Approved proofs are final. But if the physical engraving doesn't match the proof, we remake for free.
Our team reads every message. Reach out and we'll respond within 24 hours.
✉ returns@silicute.com